Capture, track, and resolve incidents, defects, and deviations with precision. Drive continuous improvement through a closed-loop workflow that ensures thorough documentation, investigation, assessment, and resolution of product and process nonconformances.
The quality, safety, and reliability of your products hinge on your ability to meet specifications. When an incident occurs, timely and compliant identification and resolution are crucial. An Incident Management System streamlines this process with a closed-loop workflow designed to document, investigate, assess, and resolve product and process nonconformances. This is where a Microsoft PowerApps® Incident Management solution makes a difference.
An efficient Incident Management and Risk Assessment uses a simple reporting form to quickly document incidents, including relevant details like product, lot information, and failure mode. Automatically adjust workflows and trigger alerts for critical products or high-risk incidents.
A guided Resolution Process keeps your team on track with email alerts and personalized dashboards that facilitate swift input on containment, disposition, and investigation results. Milestone dates and escalation triggers help reduce incident cycle times.
Although not every incident requires a CAPA, system based calculations considering risk and severity, occurrence, and detection ratings—ensure that CAPAs are initiated only for high-risk events in a structured and consistent manner. Integration with CAPA Management automatically escalates nonconformances and deviations at the right moment.
Drive continuous improvement by leveraging interactive quality intelligence dashboards to create aging reports and perform trend analysesensures that you share incident trends across your organization. Consistent failure mode reporting can inform improvements in new product and process design, while aging reports help reduce incidents and overall cycle time.
Scale quality processes to help your quality management system evolve by tailoring, extending, and integrating your processes.