Complaint Management System

Complaint handling is a critical part of any quality and regulatory compliance program. Build on the Microsoft® 365 platform to provide and implement an effective and timely resolution process for customer issues.

Ensure industry and regulatory compliance, improve product quality and reduce costs associated with customer complaints.

Provide the ability to capture complete information about a complaint, including customer information, product identification criteria, sample returns, and complaint type.

Make rapid and informed decisions about complaint validity and resolution strategies.

Configure workflow models built on industry Best Practices, streamline the entire complaint resolution lifecycle – from complaint capture to investigation through resolution, determine whether a simple or full CAPA resolution is required and track all customer communications.

Standardize complaint handling processes across the organization and manage deviations and incidents in real-time so you can quickly identify resolution strategies and take fast action to resolve problems.

Build Systems to

  • Enable users to easily capture complaint data.

  • Ensure rapid complaint closure through automated processes.

  • Track investigations, causal analysis, and resolutions to promote continuous improvement.

  • Notify affected parties via e-mail to ensure prompt actions and resolution of tasks.

  • Identify a problem’s cause and determine the impact of resolution actions.

  • Configure reports to provide instant visibility into complaints.

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